Terms of service

These Terms of Service apply to the Kasma website, ride-request services, booking services and transportation-arrangement services.

By submitting a request, making a payment or confirming a booking, the customer agrees to these Terms.

1. Business Information

Kasma is operated by:

Legal business name: [LEGAL BUSINESS NAME]
Legal form: [SOLE TRADER / UG / GMBH / OTHER]
Address: [FULL BUSINESS ADDRESS]
Email: [EMAIL]
Telephone: [PHONE NUMBER]

2. Kasma’s Role

Kasma acts primarily as a transportation booking and arrangement service.

Depending on the booking, transportation may be provided by an independent driver, chauffeur company, taxi company, rental-car company with driver or another licensed transportation provider.

Unless expressly stated otherwise in the booking confirmation, Kasma is not the operating carrier.

The transportation contract may be formed directly between the customer and the independent transportation provider. Kasma may act as the customer’s booking intermediary.

3. Service Area

Our services are intended mainly for transportation within Germany or trips beginning or ending in Germany.

Customers may submit requests from any country, but ride availability depends on the requested pickup location, destination, date, vehicle and transportation provider.

4. Booking Process

A booking may involve the following steps:

1. The customer submits trip details.
2. Kasma reviews the request.
3. Kasma may contact the customer for additional information.
4. A price and service details are communicated.
5. The customer accepts the offer and makes any required payment.
6. Kasma or the provider issues a booking confirmation.

A request, quotation or payment of a request-processing fee does not by itself guarantee transportation.

A ride is confirmed only when written confirmation has been issued.

5. Custom Ride Requests

The €0.90 Custom Ride Request product is a request-processing service.

It allows the customer to submit a ride requirement that is not covered by the standard services listed on the website.

Our team will contact the customer to discuss the request. The €0.90 fee:

• Is not the transportation fare;
• Does not guarantee driver or vehicle availability;
• Does not reserve a vehicle by itself;
• Covers the review and processing of the request.

The customer will receive a separate final price before confirming the ride.

6. Prices and Payments

All prices are displayed in euros unless stated otherwise.

The product-page price may be:

• A full fare;
• A deposit;
• A booking fee;
• A request-processing fee; or
• A starting price.

Additional charges may apply for:

• Additional distance;
• Extra stops;
• Additional waiting time;
• Parking;
• Tolls;
• Airport fees;
• Large or excessive luggage;
• Child seats;
• Special vehicle requests;
• Cleaning;
• Changes requested after confirmation.

No additional charge will be imposed without being disclosed or authorised where required by law.

7. Customer Responsibilities

The customer must provide complete and accurate information, including:

• Correct pickup and destination addresses;
• Correct date and time;
• Passenger count;
• Luggage quantity;
• Flight or train information;
• Child-seat requirements;
• Accessibility requirements;
• A working telephone or WhatsApp number.

The customer must review the booking confirmation immediately and report any error.

Kasma is not responsible for problems caused by incorrect or incomplete information supplied by the customer.

8. Passengers, Children and Luggage

The customer must disclose the total number of passengers and the amount and size of luggage before confirmation.

Transportation may be refused where the passenger or luggage capacity exceeds the legal or safe capacity of the vehicle.

Children must use legally required child restraints. Child seats must be requested before booking and are subject to availability.

9. Passenger Conduct

Passengers must behave respectfully and must not:

• Threaten or abuse the driver;
• Damage the vehicle;
• Smoke where prohibited;
• Carry illegal substances;
• Carry dangerous or undeclared items;
• Distract the driver;
• Request the driver to violate traffic or safety laws.

The driver may refuse or terminate transportation where passenger behaviour creates a safety, legal or hygiene risk.

No refund is required where a ride is reasonably refused or terminated because of serious passenger misconduct.

10. Medical Transportation

Medical Appointment Transportation is a private ride service.

It is not:

• An ambulance service;
• An emergency-medical service;
• A patient-transport service requiring medical supervision;
• A substitute for emergency services.

In an emergency, customers should contact the appropriate emergency service.

Drivers do not provide medical treatment, lifting assistance or medical supervision unless expressly arranged and confirmed.

11. Pickup, Waiting and Delays

Customers must be ready at the agreed pickup time and location.

Traffic, road closures, weather, security controls, accidents, public events and other circumstances may cause delays.

Estimated journey and arrival times are not guaranteed.

Customers should allow sufficient time for flights, trains, appointments and events.

12. Changes and Cancellations

Changes and cancellations are governed by the Return and Refund Policy and any provider-specific conditions communicated before booking.

A change is valid only after it has been confirmed in writing.

13. Independent Transportation Providers

Independent transportation providers are responsible for:

• Maintaining the required licences and permits;
• Providing legally compliant vehicles;
• Maintaining vehicle insurance;
• Employing or engaging qualified drivers;
• Performing the transportation safely.

Kasma selects providers using reasonable care but cannot guarantee a specific vehicle model, colour or driver unless expressly confirmed.

A similar or upgraded vehicle may be used where necessary.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion is prohibited by law, including liability for:

• Intentional misconduct;
• Gross negligence;
• Death or personal injury caused by negligence;
• Fraud;
• Mandatory consumer-protection obligations.

For slightly negligent breaches of essential contractual obligations, liability is limited to foreseeable damage typical for the contract, to the extent permitted by law.

Where Kasma acts only as an intermediary, Kasma is not responsible for the independent provider’s actions except where Kasma is legally responsible.

15. Force Majeure

Kasma and transportation providers are not liable for failure or delay caused by events outside reasonable control, including:

• Severe weather;
• Natural disasters;
• Road closures;
• Strikes;
• Government restrictions;
• Civil unrest;
• Vehicle accidents;
• Major traffic disruption;
• Public-health emergencies;
• Telecommunications failures.

Where possible, we will try to offer an alternative arrangement.

16. Intellectual Property

The website, logo, branding, photographs, service descriptions and other content are owned by Kasma or used with permission.

They may not be copied, reproduced or commercially used without written permission.

17. Prohibited Website Use

Customers must not:

• Submit fraudulent bookings;
• Use false identities;
• Interfere with website security;
• Introduce malware;
• Scrape or copy website content without permission;
• Use the website for illegal purposes.

18. Governing Law

These Terms are governed by the laws of Germany.

For consumers, this choice does not remove any mandatory protection available under the laws of the customer’s country of residence.

The competent court will be determined in accordance with applicable law.

19. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

20. Contact

Questions concerning these Terms should be sent to:

Email: kasmarters.online